Warranty Terms and Claims

Support

Warranty Terms & Claims

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Call Us First 1300 41 61 81
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Email Us sales@allhead.com.au
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Hours Mon–Fri 8:30am–5pm AEST
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Any Problems? Call Us First!

Our team has many years of experience in the automotive industry and we are here to help with any issue with parts purchased from All Head Services. Calling us first will save you unnecessary time or expense which may not be covered under the terms of our warranty.

Please call during normal business hours on 1300 41 61 81 or email sales@allhead.com.au.

Warranty Documents

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Warranty Information Card

Includes the installation checklist that must be completed. Failure to follow the checklist will void your warranty.

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Terms & Conditions of Trade

Full warranty terms and conditions including all warranty periods and claim requirements.

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⚠️ Important — Installation Checklist

The installation checklist found within the Warranty Information Card must be followed. Failure to do so will result in the warranty being voided. All claims will require detailed invoices and receipts proving that all conditions were met at the time of installation. The completed Warranty Claim Form must be submitted within 30 days of alerting All Head Services of the issue.

Warranty Periods

Exchange Product
Private / Commercial / 4WD
12 months from date of receipt, or 20,000km — whichever expires first.
12 MTH
Exchange Product
Industrial / Marine / Agricultural
12 months from date of receipt, or 2,000 hours of use — whichever expires first.
12 MTH
Exchange Product
Limited Warranty Vehicle
3 months from date of receipt.
3 MTH
Vehicle Owner Product
Private / Commercial / 4WD
9 months from date of receipt, or 15,000km — whichever expires first.
9 MTH
Vehicle Owner Product
Industrial / Marine / Agricultural
9 months from date of receipt, or 1,000 hours of use — whichever expires first.
9 MTH
Vehicle Owner Product
Limited Warranty Vehicle
3 months from date of receipt, or any longer period required by law.
3 MTH
Third Party Parts
(AHS as Reseller)
Warranty period and liability defined by the manufacturer's warranty terms and conditions.
MFR

How to Make a Warranty Claim

1

Call Us First

Before doing anything, call us on 1300 41 61 81 Mon–Fri 8:30am–5pm AEST. Our experienced team can often resolve issues over the phone and save you time and expense.

2

Gather Your Documentation

Collect all detailed invoices and receipts proving that all installation conditions were met. This evidence is required — failure to produce it will void your warranty entitlement.

3

Complete the Warranty Claim Form

The completed Warranty Claim Form must be submitted within 30 days of notifying AHS of the issue. Contact us for the claim form.

4

We Assess Your Claim

Our team will assess your claim and respond as quickly as possible. We're here to help — call us anytime during business hours if you have questions.

Need Help with a Claim?

Our team is here to help. Call us first — we can often resolve issues quickly and save you unnecessary time or expense.

📞 Call 1300 41 61 81 ✉ Email Us